The fourth challenge is inclusivity, with Hensley pointing out: ‘some economists argue that a cashless society would lead to increased inequality, as the wealthy would be able to benefit from the convenience of digital payments while the poor would be left behind.’ Clearly, this is already an issue, but with cash accessible and usable by all, everyone has the opportunity to participate in the economy. By removing cash, the risk of excluding people becomes unavoidable.
In conclusion, Hensley also mentions cashless payments require infrastructure that may not be available in all parts of all countries, they pose technological challenges—with a need to develop more secure payment methods and ensure systems are fully scalable—and also present social and cultural challenges, with many people currently relying on the tangibility of cash to help them budget.
He suggests that ‘despite these challenges, the move towards a cashless society is likely to continue.’ However, there is a critical difference between a future in which cash and cashless options continue to operate side by side, and one in which cash is neither widely accessible nor widely accepted. The former would allow people choice in how they pay and ensure vital low level economic functions could continue in emergencies such as nationwide cyberattacks or natural disasters impacting infrastructure. The latter would depend on 24/7 connectivity and solutions provided by for-profit organisations with agendas, exposing societies to all the risks discussed above.
These points make a strong case for the preservation of payment choice, with the best possible future economy being one which supports both cash and cashless options, harnessing the benefits of each and allowing people the freedom to select how they want to pay on a transaction by transaction basis.
