Why is my Spectrum service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 270,902 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 25: Problems at Spectrum
Spectrum is having issues since 05:40 PM EST. Are you also affected? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Indianapolis, Evanston, Birmingham, Charlotte, Royal Oak, O'Fallon, Atlanta, Orlando, Des Moines, El Paso, Cleveland, Irmo, Grand Rapids, Albany and Virginia Beach.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Southfield | Internet | |
| Detroit | Internet | |
| Loma Linda | Internet | |
| Charlotte | Internet | |
| Indianapolis | Internet | |
| Evanston |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Crunch88 (@OneMick9) reported
@GetSpectrum your streaming service sucks
- Linda Paice (@thelindapaice) reported
@Ask_Spectrum Hours-long internet outages in my area 10/24, 11/3, 11/8, 11/11, 11/25, 11/28 x 2 and 11/29 still ongoing. Interrupting productivity & income! What’s the fix to achieve reliable service and when??
- A Shubert (@ashubert) reported
@Ask_Spectrum @MacDennis20 Why don’t you stop with the bullsh*t because everybody’s having this problem now, you don’t need a ******* account to see that your network is a ******* problem right now.
- 🍂🍄 Ash 🍄🍂 (@Trashvstheworld) reported
@StandardXSocial @FrontierCorp @GetSpectrum I was thinking about switching to Frontier but after seeing all the trouble everyone seems to be having not anymore.
- ✨TemptingAngel✨ (@angiemcleod73) reported
I’m gonna need @GetSpectrum @Ask_Spectrum to credit my account! Two days in a row I couldn’t work do to the internet being down! Y’all messed with my overtime for yesterday! #workfromhome #messingwitmymoney
- The Smallest Gruff Sparty 🦆 (@triplewammywhoa) reported
@Ask_Spectrum @Efreet69 WTF @GetSpectrum you’re ruining this soccer match. The stream cuts out every 30 seconds - it’s unwatchable.
- Linda Paice (@thelindapaice) reported
@Ask_Spectrum Thank you. Just sent. FYI for each of these outages I received a text from Spectrum acknowledging an outage in the area, i.e. not limited to my individual service.
- Rachel MacPherson (@RachelMacPhers9) reported
@wudanyan Hmm. Despite being a listener/follower of TWC I've never actually clicked over onto your portfolio but I do know you've suggested people have a look at it for inspiration when building their own. I'm assuming this copying goes beyond what you'd expect from that.
- Royal Ki (@_RoyalKi) reported
Internet outage @GetSpectrum during the USA v Iran game, definitely switching over to @googlefiber
- A Shubert (@ashubert) reported
Douchebag @Ask_Spectrum outage during football he World Cup USA v Iran. You all blow!!
- A Great Day For A Walk (@NortGingrich) reported
@Ask_Spectrum When are you idiots going to fix the crash that happens when accessing the Roku Spectrum TV app settings?
- Danicus Prime (@DanicusPrime) reported
@GetSpectrum I called a number of times today, "allegedly" there is no outage in my area. You continously deliver piss poor service, and every year your prices go up, and speeds lag. Either come pick up your useless modem or fix my service! Definitely going to be canceling soon!
- YankeesHaveNoHeart (@NoHeartYanks) reported
@Ask_Spectrum You guys are so ******* incompetent. Every 30 seconds during this soccer game your dogsh*t service rewinds 2 minutes and keeps skipping back and forth. You guys should be embarrassed
- 𝐚𝐢𝐤𝐨 ｡• ᵕ •｡ (@vikyteeee) reported
i’m getting real tired of your **** @GetSpectrum
- The Smallest Gruff Sparty 🦆 (@triplewammywhoa) reported
@Ask_Spectrum So you can shut it down for 20 minutes with 10 minutes to go in the game? I think not.
- Michelle (@SweetQuiet) reported
@Ask_Spectrum my internet is down again (Burbank). People working from home need reliable internet to do their jobs. Maybe @verizonfios can help me.
- John Tarbutton (@JohnTarbutton) reported
@Ask_Spectrum your internet and tv service are genuinely horrible
- Bender, Amanda 💎 (@abenderr35) reported fromCincinnati, Ohio
@GetSpectrum mobile app is horrible and never works.
- shh fangirl (@shhfangirl) reported
Is there a reason my @Ask_Spectrum login (that has been working for other games) is not working for the #IRNUSA game stream on @FOXSports or @FOXTV ?
- GGSuperNova (@_GGSuperNova) reported
@Ask_Spectrum The thing is, all of my neighbors have the same issues. We had 3 contractors and a regional lead technician here. The service is so unstable and slow that I’m really considering Satalite internet from @elonmusk
- Dennis Mac (@MacDennis20) reported
@Ask_Spectrum service just cut out on Fox and Telemundo for the USA-Iran game with 7 minutes left
- millenialbull (@millenial_bull) reported
@MacDennis20 @Ask_Spectrum Happened Sunday during bucs game. Total ****
- Sloppy Mary ✝️ 🐶✈️🇺🇸🇬🇧🇮🇳🇧🇭🇦🇪🇸🇦 (@MarySloppy) reported
@GetSpectrum your app had to mess up just when the #USAvIRN #usa won! WTH! Fix your app! #spectrumoutage
- A Shubert (@ashubert) reported
Douchebag @Ask_Spectrum outage during football the World Cup USA v Iran. You all blow!! #ripoff
- GGSuperNova (@_GGSuperNova) reported
@Ask_Spectrum The thing is, all of my neighbors have the same issues. We had 3 contractors and a regional lead technician here
- Samantha (@SamDilello) reported
@GetSpectrum I've literally called canceled my service FIVE times now and I'm still being charged...what in the world. I ended this in august
- Charlie Tango Bravo (@mnsotn) reported
@GetSpectrum Got your message about possible service disruptions during "Winter Storm Beck."FYI, naming winter storms is not an official thing here in the US. Only The Weather Channel uses winter storm names. The (official) National Weather Service does not.
- Ruben 8 🇻🇦 (@Ruben_barr8) reported
@Dan_lifts86 @Ask_Spectrum Yea. We’re good. But **** @Ask_Spectrum anyway.
- S. Toro (@Sebas_Toro_S) reported
So even paying for @peaco*ck you get ads? Also hey @GetSpectrum your app is down imagine paying monthly $140 for sub par service…
- Chuck Spadina (@tauschlafleur) reported
secondly @GetSpectrum or @FOX13News what ******** was going on at the end of the game it would glitch and skip back 90-120seconds multiple times towards the end of the game and I ended up missing the last real minutes of victory. **** you and I’ll be using your services tomorrow
