Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Models and delivers a distinctive and delightful customer experience.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
Responsible for holding store keys to open and close without management as necessary.
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
Assist with ensuring the Outdate program is followed with team members.
Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Assist at Pharmacy out window as requested.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Responsible for bag checks of team members before leaving the store.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Training & Personal Development
Attends training and completes PPLs requested by Manager.
Obtains and maintains valid PTCB certification or pharmacy license as required by state.
Communications
Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
Reports disciplinary issues and customer complaints to management.
Basic Qualifications
One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Preferred Qualifications
Prefer the knowledge of store inventory control.
The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Retail Pharmacies
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Responsibilities. Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor orderingprocess as the orders are created, reviewed, and received, including opening the backdoor forvendor deliveries.
Shift manager jobs typically offer flexibility, which is ideal for balancing work and family responsibilities. Shift managers don't have to work 40 hours or more each week as general and assistant managers do. They can work part-time hours and even choose the shifts they prefer working.
A key holder is a generally a supervisor or a manager, trusted to lock the store at night, perform cash drops, and open the store when other management is not available. Other duties depend on the position and the particular needs of the retail location.
A Key Holder is a management position.A keyholder is a step up from sales associate (lowest paid and lowest class) and a step below assistant manager. On a power scale of 1-5 (sales associate to manager) you'd be a 2.
The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do.
A Shift Leader performs leadership, management and organization tasks to ensure team members work efficiently and effectively during their shift. Depending on their industry, their duties and responsibilities include: Organizing shift schedules for team members. Monitoring attendance, tardiness and time off.
As an alternative, non-leadership Front-End team members may wear company-issued shirts promoting Walgreens products, events, or services during management or corporate-designated time periods. Store leadership team members are to wear a solid navy or royal blue shirt.
Another difference is that a shift leader has less responsibility than a manager. A manager generally handles the overall inventory, budgets, and all other facets of the business, while a shift leader is only responsible for overseeing staff and ensuring high customer satisfaction rates.
It typically takes 1-2 years to become a shift leader: Year 1: Gain work experience in relevant duties and skills, such as customer service, team leadership, and operations management. Year 2: Complete on-site or on-the-job training to learn company-specific policies, procedures, and systems.
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